the adventures of phone trees and airhorns
Jan. 7th, 2022 03:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
solarbirdJust tried to talk to Earthlink, in case they have fibre in our area yet and the evaluation services aren't aware of it.
After working my way through a _particularly_ nasty phone tree - seriously, who thinks fake typing sounds are a good idea - I reached someone.
It sounded like a Russian phishing sweatshop in there, for reals. I suppressed my laughter.
Ivan - or whoever - had to look up whether they offered fixed IP services on their business services, and came back after a reasonable period to confirm they did. So I gave him name and address and general requirements so he could look up our service location.
And he did some, and I was on hold for a couple of minutes, and he came back and said he would have to transfer me to his "Business people."
Except he answered on the "Business service" phone tree himself, and identified as that, so... that's fun. But I say okay.
Then I get a bit of hold music, and then SHARP METALLIC HORN NOISE RIGHT IN MY EAR, then more hold music, then a partial play of an recording that used the phrase "invalid transfer," and then I was abruptly disconnected.
So that went well.
We have all kinds of choices. As long as they all suck.
And again: this is the _sales_ experience.
Their support rating is _terrible_. I bet I can guess why.
After working my way through a _particularly_ nasty phone tree - seriously, who thinks fake typing sounds are a good idea - I reached someone.
It sounded like a Russian phishing sweatshop in there, for reals. I suppressed my laughter.
Ivan - or whoever - had to look up whether they offered fixed IP services on their business services, and came back after a reasonable period to confirm they did. So I gave him name and address and general requirements so he could look up our service location.
And he did some, and I was on hold for a couple of minutes, and he came back and said he would have to transfer me to his "Business people."
Except he answered on the "Business service" phone tree himself, and identified as that, so... that's fun. But I say okay.
Then I get a bit of hold music, and then SHARP METALLIC HORN NOISE RIGHT IN MY EAR, then more hold music, then a partial play of an recording that used the phrase "invalid transfer," and then I was abruptly disconnected.
So that went well.
We have all kinds of choices. As long as they all suck.
And again: this is the _sales_ experience.
Their support rating is _terrible_. I bet I can guess why.
no subject
Date: 2022-01-08 01:54 am (UTC)I hope Starlink does the same for internet providers.
no subject
Date: 2022-01-08 01:55 am (UTC)no subject
Date: 2022-01-09 05:48 am (UTC)The good news from Ziply is that I was able to talk to their business support - not sales support, actual using their support line support - without even having an account yet and they say that we can do our own rDNS and everything soooo... looks like there's someone we can switch to now!
And we're gonna!
Because shit with Comcast Business got even worse!
no subject
Date: 2022-01-09 04:55 pm (UTC)no subject
Date: 2022-01-09 09:31 pm (UTC)That was last night.
Today they're back to "there's nothing wrong with the modem, it's your fault and you need to talk to your local IT."