the adventures of phone trees and airhorns
Jan. 7th, 2022 03:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
solarbirdJust tried to talk to Earthlink, in case they have fibre in our area yet and the evaluation services aren't aware of it.
After working my way through a _particularly_ nasty phone tree - seriously, who thinks fake typing sounds are a good idea - I reached someone.
It sounded like a Russian phishing sweatshop in there, for reals. I suppressed my laughter.
Ivan - or whoever - had to look up whether they offered fixed IP services on their business services, and came back after a reasonable period to confirm they did. So I gave him name and address and general requirements so he could look up our service location.
And he did some, and I was on hold for a couple of minutes, and he came back and said he would have to transfer me to his "Business people."
Except he answered on the "Business service" phone tree himself, and identified as that, so... that's fun. But I say okay.
Then I get a bit of hold music, and then SHARP METALLIC HORN NOISE RIGHT IN MY EAR, then more hold music, then a partial play of an recording that used the phrase "invalid transfer," and then I was abruptly disconnected.
So that went well.
We have all kinds of choices. As long as they all suck.
And again: this is the _sales_ experience.
Their support rating is _terrible_. I bet I can guess why.
After working my way through a _particularly_ nasty phone tree - seriously, who thinks fake typing sounds are a good idea - I reached someone.
It sounded like a Russian phishing sweatshop in there, for reals. I suppressed my laughter.
Ivan - or whoever - had to look up whether they offered fixed IP services on their business services, and came back after a reasonable period to confirm they did. So I gave him name and address and general requirements so he could look up our service location.
And he did some, and I was on hold for a couple of minutes, and he came back and said he would have to transfer me to his "Business people."
Except he answered on the "Business service" phone tree himself, and identified as that, so... that's fun. But I say okay.
Then I get a bit of hold music, and then SHARP METALLIC HORN NOISE RIGHT IN MY EAR, then more hold music, then a partial play of an recording that used the phrase "invalid transfer," and then I was abruptly disconnected.
So that went well.
We have all kinds of choices. As long as they all suck.
And again: this is the _sales_ experience.
Their support rating is _terrible_. I bet I can guess why.
