solarbird | what new fuckery is this? (draft2digital)

ETA: Anna’s post about this got some surprising traction on Mastodon and now they’re apologising and backpedalling which is… great? And astonishing? See Anna’s update here.

Anna was trying to log into one of her self-pub services, draft2digital, and found she was idled out of her account. And when she contacted them for support, they told her they’d decided they didn’t have enough information to verify her, and without even asking for more information, kicked her off the service forever.

What the actual fuck?

This is bizarre behaviour. And worse, they recently bought Smashwords, which is or was a competitor, so who knows whether this kind of asininity is going to spread over across to the other service.

I don’t even have advice here. She filled out all the forms and set up her account and they never contacted her before going “SO LONG!” and booting her off for … cause they made up?

So, uh, yeah. Be careful out there. And log in to your accounts once a month I guess. To be safe from this shit. Maybe.

Posted via Solarbird{y|z|yz}, Collected.