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solarbirdFrom Twitter, as usual for these rants where I'm trying to get a company's attention.
So today's @ComcastBusiness adventure is they want to charge us over a thousand dollars (>$1000) to disconnect service.
That'd be the service they kept breaking on their end, taking us offline 2-6 days at a time, four times between October and January.
https://solarbird.dreamwidth.org/tag/murknet
The link points to writeups of their failures.
I must note that we did sign a term contract at a time when we had no other options, but still: we sign up, @ComcastBusiness starts taking us down over and over again for days each time.
Without compensation, if that matters.
Now to me, that sounds like breach of contract, failure to provide service.
I mean, sure, service is there the _majority_ of the time, but @ComcastBusiness really did make that "nine fives of service" joke into reality, and that's unacceptable business internet service.
The cherry on top of all the other cherries on top - ignoring us, closing trouble tickets, telling the woman who ran a division-level mail server room at microsoft to "talk to [my] local IT about this," and so on - was trying to charge us $100 to fix their mistake the last time.
We _were_ able to make @ComcastBusiness reverse the $100 charge for fixing the latest mistake _they made on their end_, but now that we're finally set up on another provider, they want $1000 to go away.
We're considering our options.
Now, I'm not saying I'm asking for a legal opinion, but I am wondering whether @ComcastBusiness's repeated failure to provide service on this scale without compensation does in fact breach contract sufficiently to void the contract.
@KathrynTewson for no reason in particular ^_^
I also know we're not the only ones @comcastbusiness have treated like this. I've talked to others who just gave up and walked away. Maybe we'll end up doing that. This has been a several-month nightmare, and I'm an individual, not a corporate monstrosity, with other work to do.
And @ComcastBusiness pays people at scale to do this sort of customer-screwing, it's their jobs.
Mind you, we were even willing to keep the associated phone service. We wanted to move it consumer since it's not actually a business line, but we were willing to keep it, because basic POTS? That, apparently, @ComcastBusiness can manage.
But internet with fixed IP? Hoo boy no.
And that's when @ComcastBusiness said "Pay us $1000 to go away."
What an absolute trainwreck of a company.
Anyway, like I said: we're considering our options.
But I know this much:
Friends don't let friends do @ComcastBusiness.
eta later:
I just thought of something vaguely amazing about this $1000 BS.
We said we'd keep phone service, albeit moved to residential. (It's not really a business line.) That works out to $1500 in their pocket over the contract.
$1500>$1000.
@ComcastBusiness can't even chisel right.
So today's @ComcastBusiness adventure is they want to charge us over a thousand dollars (>$1000) to disconnect service.
That'd be the service they kept breaking on their end, taking us offline 2-6 days at a time, four times between October and January.
https://solarbird.dreamwidth.org/tag/murknet
The link points to writeups of their failures.
I must note that we did sign a term contract at a time when we had no other options, but still: we sign up, @ComcastBusiness starts taking us down over and over again for days each time.
Without compensation, if that matters.
Now to me, that sounds like breach of contract, failure to provide service.
I mean, sure, service is there the _majority_ of the time, but @ComcastBusiness really did make that "nine fives of service" joke into reality, and that's unacceptable business internet service.
The cherry on top of all the other cherries on top - ignoring us, closing trouble tickets, telling the woman who ran a division-level mail server room at microsoft to "talk to [my] local IT about this," and so on - was trying to charge us $100 to fix their mistake the last time.
We _were_ able to make @ComcastBusiness reverse the $100 charge for fixing the latest mistake _they made on their end_, but now that we're finally set up on another provider, they want $1000 to go away.
We're considering our options.
Now, I'm not saying I'm asking for a legal opinion, but I am wondering whether @ComcastBusiness's repeated failure to provide service on this scale without compensation does in fact breach contract sufficiently to void the contract.
@KathrynTewson for no reason in particular ^_^
I also know we're not the only ones @comcastbusiness have treated like this. I've talked to others who just gave up and walked away. Maybe we'll end up doing that. This has been a several-month nightmare, and I'm an individual, not a corporate monstrosity, with other work to do.
And @ComcastBusiness pays people at scale to do this sort of customer-screwing, it's their jobs.
Mind you, we were even willing to keep the associated phone service. We wanted to move it consumer since it's not actually a business line, but we were willing to keep it, because basic POTS? That, apparently, @ComcastBusiness can manage.
But internet with fixed IP? Hoo boy no.
And that's when @ComcastBusiness said "Pay us $1000 to go away."
What an absolute trainwreck of a company.
Anyway, like I said: we're considering our options.
But I know this much:
Friends don't let friends do @ComcastBusiness.
eta later:
I just thought of something vaguely amazing about this $1000 BS.
We said we'd keep phone service, albeit moved to residential. (It's not really a business line.) That works out to $1500 in their pocket over the contract.
$1500>$1000.
@ComcastBusiness can't even chisel right.
no subject
Date: 2022-03-16 01:20 am (UTC)no subject
Date: 2022-04-04 03:39 am (UTC)no subject
Date: 2022-03-16 01:41 am (UTC)I've never heard of such a thing. I was outraged when I did the math on a local workout-club chain and realized their fees were set so that *no matter what* --even if you joined and then canceled after a month and a half-- you could not pay them less than four hundred dollars.
no subject
Date: 2022-04-04 03:39 am (UTC)