![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
solarbird[twitter, today. see also previous post]
Remember this bullshit, where @ComcastBusiness broke us for the second weekend in a row by turning back on the software they run that breaks fixed-IP/self-hosting customers?
It's Monday. We're still broken.
See that reply saying to DM? I did. It was ignored.
We're being told now that the _earliest_ we can get a callback from @ComcastBusiness - you know, so we can tell them to turn off _their software_ that _they turned on_ that _they know_ breaks fixed-IP/self-hosted customers - is 2pm.
That's even worse than last weekend!
What I'm very much afraid is that there has been some IT change inside @ComcastBusiness that means updating modems weekly, or even worse, _turning SecurityEdge back on automatically every week_.
Either of these will break us _every weekend_, apparently for _days_.
And @ComcastBusiness tell us that we can have this software removed so this doesn't happen on modem updates or SecurityEdge restarts...
...if we pay them an extra $20 a month forever.
We're _already_ paying almost $180/month and now they want 10% more to _stop breaking us_.
In case you don't know, @ComcastBusiness, this is called a protection racket.
"Nice network you got here. Shame if somethin' were t'happen to it. Say, every so often. Or every week."
I don't _know_ this is a weekly thing now. But same day, same time, a week later? I smell cron.
And even if it's not, if we just got unlucky, this still means every modem update means apparently three days with damaged @ComcastBusiness internet.
This breaks work VPNs, by the way. Did I mention that? Well, now I have.
So this means in the last two weeks, we've had _six days_ with our network operationally damaged thanks to @ComcastBusiness reactivating software on _their end_ that _they know_ breaks customers like _us_.
And they set it disabled when we signed up, which means they knew _then_.
Or at least strongly implies it. I can't be sure.
I _can_ be sure that they're aware this happens _now_, because _their tier 2 support people told us_ the previous time this happened.
You know, the weekend _before_ this one just passed.
And that's bad, I mean, like, _really_ bad.
But the fact that they know this, and _can_ fix it - for real, not temporarily - but _won't_ unless we _pay more_?
_That's_ infuriating.
[a bit later]
ETA: Ooooo, _now_ they've responded to DMs.
Saying that since there's already an open ticket so they can't really do anything.
Yeah. That's _much_ better.
(The open ticket is "the best way" to deal with this. And okay, fair enough, but... not actually better.)
Remember this bullshit, where @ComcastBusiness broke us for the second weekend in a row by turning back on the software they run that breaks fixed-IP/self-hosting customers?
It's Monday. We're still broken.
See that reply saying to DM? I did. It was ignored.
We're being told now that the _earliest_ we can get a callback from @ComcastBusiness - you know, so we can tell them to turn off _their software_ that _they turned on_ that _they know_ breaks fixed-IP/self-hosted customers - is 2pm.
That's even worse than last weekend!
What I'm very much afraid is that there has been some IT change inside @ComcastBusiness that means updating modems weekly, or even worse, _turning SecurityEdge back on automatically every week_.
Either of these will break us _every weekend_, apparently for _days_.
And @ComcastBusiness tell us that we can have this software removed so this doesn't happen on modem updates or SecurityEdge restarts...
...if we pay them an extra $20 a month forever.
We're _already_ paying almost $180/month and now they want 10% more to _stop breaking us_.
In case you don't know, @ComcastBusiness, this is called a protection racket.
"Nice network you got here. Shame if somethin' were t'happen to it. Say, every so often. Or every week."
I don't _know_ this is a weekly thing now. But same day, same time, a week later? I smell cron.
And even if it's not, if we just got unlucky, this still means every modem update means apparently three days with damaged @ComcastBusiness internet.
This breaks work VPNs, by the way. Did I mention that? Well, now I have.
So this means in the last two weeks, we've had _six days_ with our network operationally damaged thanks to @ComcastBusiness reactivating software on _their end_ that _they know_ breaks customers like _us_.
And they set it disabled when we signed up, which means they knew _then_.
Or at least strongly implies it. I can't be sure.
I _can_ be sure that they're aware this happens _now_, because _their tier 2 support people told us_ the previous time this happened.
You know, the weekend _before_ this one just passed.
And that's bad, I mean, like, _really_ bad.
But the fact that they know this, and _can_ fix it - for real, not temporarily - but _won't_ unless we _pay more_?
_That's_ infuriating.
[a bit later]
ETA: Ooooo, _now_ they've responded to DMs.
Saying that since there's already an open ticket so they can't really do anything.
Yeah. That's _much_ better.
(The open ticket is "the best way" to deal with this. And okay, fair enough, but... not actually better.)
no subject
Date: 2021-11-02 01:05 am (UTC)no subject
Date: 2021-11-02 01:51 am (UTC)