solarbird: (the-bigots-hate-us)
[personal profile] solarbird
Please read ETAs below. Thanks!

For those not willing to telephone - and I recommend telephoning before emailing - [livejournal.com profile] pocketnaomi relays:
[Go] to apple.com/feedback, and put in a complaint at the bottom where there's a section for "software". Don't click on "store request," click on "itunes..." "Feedback about..." is a pulldown menu; click 'other', and then put in the comment.
The person [livejournal.com profile] pocketnaomi talked to said doing both will help - consider it the bonus round.

Useful phone fodder: if you use the Apple store search function with the word "peekaboo," you get a bunch of children's games - and this. That's gonna go over well with parents.

I had an anonymous commenter - not unscreened, sorry - opine that I needed to "Chill the FUCK out," insisting that "Theres no hate going on here", and added that they bet "a tranny or drag queen created the goddamn app." Which is no doubt all part of why the developer's corporate twitter feed's latest tweet at 12:05 today (28 October 2010) is a link to a presumably "hilarious" photo of "some tranny" who "[fell] down an elevator shaft."

eta: [livejournal.com profile] rdi suggests citing the following sections of Apple's store policies for applications approval:
Section 14.1 (Personal Attacks) says Any app that is defamatory, offensive, mean-spirited, or likely to place the targeted individual or group in harms way will be rejected.

Section 16.1 (Objectionable Content) says Apps that present excessively objectionable or crude content will be rejected.

Section 19.1 (Religion, culture, and ethnicity) says Apps containing references or commentary about a religious, cultural or ethnic group that are defamatory, offensive, mean-spirited or likely to expose the targeted group to harm or violence will be rejected.

Also, Apple has a Diversity Policy, which includes the statement As an Apple employee you are expected to be respectful of the diverse backgrounds of all employees, temporary agency workers, independent contractors, customers, clients and vendors. Approving this this for sale app doesn't seem to be in line with this policy.
eta2: Can you still see the application in iTunes? We could as of this morning but are getting reports that it's being withdrawn from store servers, and I don't see it anymore myself; see comments for first report. It seems to have started disappearing sometime after 8:30am Pacific time, North America. Is it still findable for you?

And if it is gone, what should happen now? I'd personally hope that whoever approved this gets a good talking to. I don't want them fired or anything; I'd just like somebody to go, "what the hell you thinkin'?" at whoever it was.

eta3: Thanks to [livejournal.com profile] kirbyk for finding an announcement (from GLAAD, but it'll do) confirming that Apple did in fact respond to complaints and pull down the application. Again, if you're going to have a 'walled garden' approach to apps, you'd better pay attention to what you let over that wall. An open environment would've kept Apple out of this mess entirely.
Hi, all you awfully large number of people! I'm normally a musician, and I'm working on my first album. (My official band site, such as it is, is here, and if that's having net issues again, our music is actually hosted over here, on Bandcamp, and they have lots of bandwidth. Give a listen, if you like.) I'm trying to keep on top of comments and things while working on my music, but I'm going to be playing catch-up in waves. So if your comment doesn't appear for a few hours, that's why; I'm quite busy. Try to keep Apple at least as busy as I am, OK? XD

Date: 2010-10-29 03:53 am (UTC)
maellenkleth: (computer-blargle)
From: [personal profile] maellenkleth
link to that screencap of the tweet is broken...

Date: 2010-10-29 03:54 am (UTC)
From: [identity profile] codeman38.livejournal.com
Yeah - file permissions are wrong on it. Should be an easy fix.

Date: 2010-10-29 04:02 am (UTC)
From: [identity profile] codeman38.livejournal.com
OK, wow, that feed is made of epic fail.

Date: 2010-10-29 03:56 am (UTC)
maellenkleth: (Default)
From: [personal profile] maellenkleth
she fixed it, it would seem

Date: 2010-10-29 03:58 am (UTC)
maellenkleth: (suomitude)
From: [personal profile] maellenkleth
ick on that tweet :(

Date: 2010-10-29 05:17 am (UTC)
ext_3294: Tux (Default)
From: [identity profile] technoshaman.livejournal.com
I say ick on the tweet-ER. Or should I say twit. Or any number of less polite terms.

I heard a rumor that Apple took it down.

I still want an *apology*.

Well, really, let's be honest. I know how Steve Jobs treats his customers, I know how he treats his potential vendors, while it's not as evil as MSFT or Adobe or Mall*Wart or Oracle, still. I think Apple's time has come and gone. If Jobs can't bring himself to treat his fellow human beings with respect, it's time for him and his company to be out of the business. Not precipitously; too many of my good friends use iStoff... but time to join the Redmond Juggernaut in that long slow slide towards oblivion...

Apology accepted, Captain Needa.

Date: 2010-10-29 05:44 am (UTC)
From: [identity profile] rollick.livejournal.com
It really doesn't look like it's been taken down. It still has its own site, and the link to iTunes still works.

Date: 2010-10-29 06:10 am (UTC)
ext_3294: Tux (Default)
From: [identity profile] technoshaman.livejournal.com
Not gonna; I didn't have a link. I also went looking for confirmation (like any good reporter) and found none, so....

The Capt. Needa quip is metaphorical. I'm guessing Apple will probably die before it actually apologizes. This may take a while, but my guess still stands.

If I get a chance tomorrow, I'm going to use [livejournal.com profile] pocketnaomi's journalist number and see if I can get a yea or nay on the takedown.

Date: 2010-10-29 04:41 am (UTC)
From: [identity profile] pocketnaomi.livejournal.com
Glad to be able to help provide an alternative.

Date: 2010-10-29 07:22 am (UTC)
From: [identity profile] darthhellokitty.livejournal.com
I sent them a complaint via the route in this post. What a completely craptastic development.

Date: 2010-10-29 07:33 am (UTC)
From: [identity profile] tehvixen.livejournal.com
I can't call right now, so I just mailed in, and I'll try to call later. I actually feel sick. :/

Date: 2010-10-29 07:21 pm (UTC)
From: [identity profile] tehvixen.livejournal.com
FYI, it doesn't seem to be on the UK store anymore. I saw it when I posted here this morning, and now the same search doesn't bring it back at all.

Date: 2010-10-29 02:32 pm (UTC)
From: [identity profile] rdi.livejournal.com
It's still there today.

There's some stuff in the App Store Review Guidelines [link (http://redirectingat.com/?id=389X516328&xs=1&url=http%3A%2F%2Ffiles.netcommunities.com%2Fnewsletter%2Fthinq%2Fasg.pdf&sref=http%3A%2F%2Fwww.thinq.co.uk%2F2010%2F9%2F10%2Fapple-app-store-developer-guidelines-pdf-outed%2F)] you can cite in complaints.

Section 14.1 (Personal Attacks) says Any app that is defamatory, offensive, mean-spirited, or likely to place the targeted individual or group in harms way will be rejected.

Section 16.1 (Objectionable Content) says Apps that present excessively objectionable or crude content will be rejected.

Section 19.1 (Religion, culture, and ethnicity) says Apps containing references or commentary about a religious, cultural or ethnic group that are defamatory, offensive, mean-spirited or likely to expose the targeted group to harm or violence will be rejected.

Also, Apple has a Diversity Policy, which includes the statement As an Apple employee you are expected to be respectful of the diverse backgrounds of all employees, temporary agency workers, independent contractors, customers, clients and vendors. Approving this this for sale app doesn't seem to be in line with this policy.

Date: 2010-10-29 04:19 pm (UTC)
From: [identity profile] theweaselking.livejournal.com
In the last 30 minutes, the direct link to the app has stopped working and it no longers appears under "P" in Photography in the web-based "browse the app store" interface. 45 minutes ago, it was still up and visible by both of those methods - looks like Apple MIGHT have finally reacted?
Edited Date: 2010-10-29 04:23 pm (UTC)

Date: 2010-10-29 05:04 pm (UTC)
From: [identity profile] seattlesparks.livejournal.com
FYI, as an iOS app developer for my day job, and thus someone who deals with the market... I'm pretty sure this was just a reviewer's bad judgment and likely to be redacted as soon as it's brought to the attention of someone with the authority to re-review and kill an app.

Curated markets are, in general, always going to have some poor decisions made, statistically, especially when you reduce the number of eyeballs on a specific decision (as apparently happened when Apple tried to get the approval times down, and so no supposedly longer required multiple reviewers to sign off on an approval). Witness that political cartoon apps have been pulled under the 14.1 guideline, and then huge outcry about 'free speech!' got them reinstated. Aside from some reviewer just being hateful, I can easily see one going, "Well... /I/ find this offensive, but when Bob pulled those political cartoons it ended up on all the blogs. I guess I should err on the side of letting it through."

(Or in other words, I prefer never to attribute to malice what can be adequately explained by human stupidity.)

This should absolutely be called into Apple and they should be held accountable. I guess based on my own experience as an iOS developer I just have trouble seeing it as a sign of Corporate Evil versus Reviewer Error. Truthfully, I'll be stunned if we don't see at least a few similar 'WTF' blunders on the part of market curators for Windows Phone 7 Marketplace app approvals over the next year... things that probably seemed to make sense to some human reviewer at the time, which earn a collective and resounding 'what the fuck' from the public when they come to light.

Date: 2010-10-29 05:18 pm (UTC)
From: [identity profile] seattlesparks.livejournal.com
Yeah, I think this merits remedial 'good judgment' training for the reviewer in question, at the very least. Despite my example above, I think there's probably distinction between editorial cartoons (which can, admittedly, be offensive but usually are in the line of political commentary) and things that qualify as basically hate speech, and one which most people with common sense should be able to make.

Date: 2010-10-29 05:11 pm (UTC)
From: [identity profile] codeman38.livejournal.com
Since they have made the approval process more lax, then I think that the least they could do is strike a balance by creating an easier way to report apps that have slipped through the cracks.

They've already got a setup like this for comments on the iTunes store: there's a link next to every comment to flag it as offensive/off-topic, optionally giving a reason for the alert. They could easily add a similar link for every app page, and if something gets flagged enough, that will give the app store moderators a chance to realize "hey, we might've screwed up here".

Date: 2010-10-29 05:37 pm (UTC)
From: [identity profile] seattlesparks.livejournal.com
Yes, this would be a good balance to strike. I suspect the main reason they haven't is that they're concerned about Company A going to the app page for Company B (their competitor) and flagging every app, trying to bog down their competitor by having the apps pulled for re-review.

I don't want to be that cynical, but we've seen people paying folks to go make 5 star reviews on their apps and 1 star reviews on their competitors, so...

Date: 2010-10-29 05:38 pm (UTC)
From: [identity profile] codeman38.livejournal.com
They could easily add safeguards against that, too-- like only allowing a certain number of reports per day from a given account, a given IP, or both.

Date: 2010-10-29 05:45 pm (UTC)
From: [identity profile] seattlesparks.livejournal.com
Unfortunately, the astroturfing folks generally aren't able to be tied down so readily. From what I understand you pay someone, and they go and have like 200 throwaway accounts from different IPs (frequently international ones) make all the comments. Basically, they go to third parties and say, "Here's an account. Go log in, make these ratings on these apps, then switch to this account and do it again on these other apps. It should take you an hour total, and I'll pay you $5 for your time" or whatever.

There probably are ways around it, I'm just not sure what they are offhand. My point is, I suspect the reason Apple hasn't yet added such a link is concern about that; I doubt they'll add the link until they have what they consider a viable defense against that sort of astroturfing.

Date: 2010-10-29 06:06 pm (UTC)
From: [identity profile] codeman38.livejournal.com
Oh, gah, I forgot about proxy servers and astroturf accounts. Seriously, how did I forget about those? Particularly with all the botnet spam that's been getting past SpamAssassin lately?

Date: 2010-10-29 05:12 pm (UTC)
From: [identity profile] seattlesparks.livejournal.com
Brief addendum:

Part of why I can't quite see this as corporate policy is that I actually know a post-op MTF who is a high-ranking engineer at Apple (and has been there since the early Macintosh days, back in the 80's); she's said the company was extremely supportive. I've heard their corporate diversity policy held up as the Shining Standard other companies should aspire to, as well.

Over on the thread about this topic on Absolute Write, it's been pointed out that whatever else you want to say about either Google or Apple's business practices as companies, they are apparently two of the most LGBT-friendly employers around. (According to one person who worked at both and now works in academia, Google and Apple were better than any university they've yet worked at in that respect.)

Even back in the 1980's, Jobs insisted that Apple had to provide medical insurance for same-sex partners, and even covered surgical reassignment under paid leave. When he came back into power, he rewrote the company rules (hence the Diversity Policy) such that any service provided to a straight couple has to be provided to a same-sex one, they provide aid for same-sex couples looking to adopt, etc. Hence why their diversity policy is often held up by rights groups as the shining example to follow.

So I just have trouble seeing this as ZOMG EVIL APPLE HATES LGBT PEOPLE rather than "Some dumbass app store reviewer is going to have a REALLY bad day when his/her manager sees they let this one through the approval queue."
Edited Date: 2010-10-29 06:02 pm (UTC)

Date: 2010-10-29 06:37 pm (UTC)
From: [identity profile] rmd.livejournal.com
yep, all gone from the store from my search. yay!

Date: 2010-10-29 06:44 pm (UTC)
From: [identity profile] rmd.livejournal.com
also, your posts on this got linked to by geekfeminism today as well.

Date: 2010-10-29 06:50 pm (UTC)
From: [identity profile] rmd.livejournal.com
HA HA WE HAVE NO SENSE OF HUMOR.

Date: 2010-10-29 07:01 pm (UTC)
maellenkleth: (Default)
From: [personal profile] maellenkleth
yeah, well, tough cooties!

Date: 2010-10-29 09:58 pm (UTC)
From: [identity profile] leftbase.livejournal.com
I didn't get to call until today, and the person I talked to had heard about this many times already, which I was glad to hear, and was very apologetic. She took my phone number, which I guess is a part of the process of logging a complaint, and told me I should go to the website's feedback section and express my concerns there also.

She didn't say anything about it having been taken down, just that it's being looked into. I'll give them some feedback on the site tonight whether it's gone or not.

Date: 2010-10-31 01:40 am (UTC)
From: [identity profile] leftbase.livejournal.com
Glad to have been a part of it.

Offical

Date: 2010-10-30 10:26 pm (UTC)
From: [identity profile] kirbyk.livejournal.com
http://glaadblog.org/2010/10/29/transphobia-theres-not-an-app-for-that/

Here's glaad's confirmation. Finally.

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