Addenda to the Apple post
Oct. 28th, 2010 08:44 pmPlease read ETAs below. Thanks!
For those not willing to telephone - and I recommend telephoning before emailing -
pocketnaomi relays:
pocketnaomi talked to said doing both will help - consider it the bonus round.
Useful phone fodder: if you use the Apple store search function with the word "peekaboo," you get a bunch of children's games - and this. That's gonna go over well with parents.
I had an anonymous commenter - not unscreened, sorry - opine that I needed to "Chill the FUCK out," insisting that "Theres no hate going on here", and added that they bet "a tranny or drag queen created the goddamn app." Which is no doubt all part of why the developer's corporate twitter feed's latest tweet at 12:05 today (28 October 2010) is a link to a presumably "hilarious" photo of "some tranny" who "[fell] down an elevator shaft."
eta:
rdi suggests citing the following sections of Apple's store policies for applications approval:
And if it is gone, what should happen now? I'd personally hope that whoever approved this gets a good talking to. I don't want them fired or anything; I'd just like somebody to go, "what the hell you thinkin'?" at whoever it was.
eta3: Thanks to
kirbyk for finding an announcement (from GLAAD, but it'll do) confirming that Apple did in fact respond to complaints and pull down the application. Again, if you're going to have a 'walled garden' approach to apps, you'd better pay attention to what you let over that wall. An open environment would've kept Apple out of this mess entirely.
Hi, all you awfully large number of people! I'm normally a musician, and I'm working on my first album. (My official band site, such as it is, is here, and if that's having net issues again, our music is actually hosted over here, on Bandcamp, and they have lots of bandwidth. Give a listen, if you like.) I'm trying to keep on top of comments and things while working on my music, but I'm going to be playing catch-up in waves. So if your comment doesn't appear for a few hours, that's why; I'm quite busy. Try to keep Apple at least as busy as I am, OK? XD
For those not willing to telephone - and I recommend telephoning before emailing -
[Go] to apple.com/feedback, and put in a complaint at the bottom where there's a section for "software". Don't click on "store request," click on "itunes..." "Feedback about..." is a pulldown menu; click 'other', and then put in the comment.The person
Useful phone fodder: if you use the Apple store search function with the word "peekaboo," you get a bunch of children's games - and this. That's gonna go over well with parents.
I had an anonymous commenter - not unscreened, sorry - opine that I needed to "Chill the FUCK out," insisting that "Theres no hate going on here", and added that they bet "a tranny or drag queen created the goddamn app." Which is no doubt all part of why the developer's corporate twitter feed's latest tweet at 12:05 today (28 October 2010) is a link to a presumably "hilarious" photo of "some tranny" who "[fell] down an elevator shaft."
eta:
Section 14.1 (Personal Attacks) says Any app that is defamatory, offensive, mean-spirited, or likely to place the targeted individual or group in harms way will be rejected.eta2: Can you still see the application in iTunes? We could as of this morning but are getting reports that it's being withdrawn from store servers, and I don't see it anymore myself; see comments for first report. It seems to have started disappearing sometime after 8:30am Pacific time, North America. Is it still findable for you?
Section 16.1 (Objectionable Content) says Apps that present excessively objectionable or crude content will be rejected.
Section 19.1 (Religion, culture, and ethnicity) says Apps containing references or commentary about a religious, cultural or ethnic group that are defamatory, offensive, mean-spirited or likely to expose the targeted group to harm or violence will be rejected.
Also, Apple has a Diversity Policy, which includes the statement As an Apple employee you are expected to be respectful of the diverse backgrounds of all employees, temporary agency workers, independent contractors, customers, clients and vendors. Approving this this for sale app doesn't seem to be in line with this policy.
And if it is gone, what should happen now? I'd personally hope that whoever approved this gets a good talking to. I don't want them fired or anything; I'd just like somebody to go, "what the hell you thinkin'?" at whoever it was.
eta3: Thanks to
Hi, all you awfully large number of people! I'm normally a musician, and I'm working on my first album. (My official band site, such as it is, is here, and if that's having net issues again, our music is actually hosted over here, on Bandcamp, and they have lots of bandwidth. Give a listen, if you like.) I'm trying to keep on top of comments and things while working on my music, but I'm going to be playing catch-up in waves. So if your comment doesn't appear for a few hours, that's why; I'm quite busy. Try to keep Apple at least as busy as I am, OK? XD
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Date: 2010-10-29 03:53 am (UTC)no subject
Date: 2010-10-29 03:54 am (UTC)no subject
Date: 2010-10-29 03:55 am (UTC)Fixed.
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Date: 2010-10-29 04:02 am (UTC)no subject
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Date: 2010-10-29 03:58 am (UTC)no subject
Date: 2010-10-29 05:17 am (UTC)I heard a rumor that Apple took it down.
I still want an *apology*.
Well, really, let's be honest. I know how Steve Jobs treats his customers, I know how he treats his potential vendors, while it's not as evil as MSFT or Adobe or Mall*Wart or Oracle, still. I think Apple's time has come and gone. If Jobs can't bring himself to treat his fellow human beings with respect, it's time for him and his company to be out of the business. Not precipitously; too many of my good friends use iStoff... but time to join the Redmond Juggernaut in that long slow slide towards oblivion...
Apology accepted, Captain Needa.
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Date: 2010-10-29 05:44 am (UTC)no subject
Date: 2010-10-29 05:50 am (UTC)no subject
Date: 2010-10-29 06:10 am (UTC)The Capt. Needa quip is metaphorical. I'm guessing Apple will probably die before it actually apologizes. This may take a while, but my guess still stands.
If I get a chance tomorrow, I'm going to use
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Date: 2010-10-29 04:41 am (UTC)no subject
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Date: 2010-10-29 02:32 pm (UTC)There's some stuff in the App Store Review Guidelines [link (http://redirectingat.com/?id=389X516328&xs=1&url=http%3A%2F%2Ffiles.netcommunities.com%2Fnewsletter%2Fthinq%2Fasg.pdf&sref=http%3A%2F%2Fwww.thinq.co.uk%2F2010%2F9%2F10%2Fapple-app-store-developer-guidelines-pdf-outed%2F)] you can cite in complaints.
Section 14.1 (Personal Attacks) says Any app that is defamatory, offensive, mean-spirited, or likely to place the targeted individual or group in harms way will be rejected.
Section 16.1 (Objectionable Content) says Apps that present excessively objectionable or crude content will be rejected.
Section 19.1 (Religion, culture, and ethnicity) says Apps containing references or commentary about a religious, cultural or ethnic group that are defamatory, offensive, mean-spirited or likely to expose the targeted group to harm or violence will be rejected.
Also, Apple has a Diversity Policy, which includes the statement As an Apple employee you are expected to be respectful of the diverse backgrounds of all employees, temporary agency workers, independent contractors, customers, clients and vendors. Approving this this for sale app doesn't seem to be in line with this policy.
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Date: 2010-10-29 03:45 pm (UTC)no subject
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Date: 2010-10-29 05:04 pm (UTC)Curated markets are, in general, always going to have some poor decisions made, statistically, especially when you reduce the number of eyeballs on a specific decision (as apparently happened when Apple tried to get the approval times down, and so no supposedly longer required multiple reviewers to sign off on an approval). Witness that political cartoon apps have been pulled under the 14.1 guideline, and then huge outcry about 'free speech!' got them reinstated. Aside from some reviewer just being hateful, I can easily see one going, "Well... /I/ find this offensive, but when Bob pulled those political cartoons it ended up on all the blogs. I guess I should err on the side of letting it through."
(Or in other words, I prefer never to attribute to malice what can be adequately explained by human stupidity.)
This should absolutely be called into Apple and they should be held accountable. I guess based on my own experience as an iOS developer I just have trouble seeing it as a sign of Corporate Evil versus Reviewer Error. Truthfully, I'll be stunned if we don't see at least a few similar 'WTF' blunders on the part of market curators for Windows Phone 7 Marketplace app approvals over the next year... things that probably seemed to make sense to some human reviewer at the time, which earn a collective and resounding 'what the fuck' from the public when they come to light.
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Date: 2010-10-29 05:09 pm (UTC)no subject
Date: 2010-10-29 05:18 pm (UTC)no subject
Date: 2010-10-29 05:11 pm (UTC)They've already got a setup like this for comments on the iTunes store: there's a link next to every comment to flag it as offensive/off-topic, optionally giving a reason for the alert. They could easily add a similar link for every app page, and if something gets flagged enough, that will give the app store moderators a chance to realize "hey, we might've screwed up here".
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Date: 2010-10-29 05:37 pm (UTC)I don't want to be that cynical, but we've seen people paying folks to go make 5 star reviews on their apps and 1 star reviews on their competitors, so...
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Date: 2010-10-29 05:38 pm (UTC)no subject
Date: 2010-10-29 05:45 pm (UTC)There probably are ways around it, I'm just not sure what they are offhand. My point is, I suspect the reason Apple hasn't yet added such a link is concern about that; I doubt they'll add the link until they have what they consider a viable defense against that sort of astroturfing.
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Date: 2010-10-29 06:06 pm (UTC)no subject
Date: 2010-10-29 05:12 pm (UTC)Part of why I can't quite see this as corporate policy is that I actually know a post-op MTF who is a high-ranking engineer at Apple (and has been there since the early Macintosh days, back in the 80's); she's said the company was extremely supportive. I've heard their corporate diversity policy held up as the Shining Standard other companies should aspire to, as well.
Over on the thread about this topic on Absolute Write, it's been pointed out that whatever else you want to say about either Google or Apple's business practices as companies, they are apparently two of the most LGBT-friendly employers around. (According to one person who worked at both and now works in academia, Google and Apple were better than any university they've yet worked at in that respect.)
Even back in the 1980's, Jobs insisted that Apple had to provide medical insurance for same-sex partners, and even covered surgical reassignment under paid leave. When he came back into power, he rewrote the company rules (hence the Diversity Policy) such that any service provided to a straight couple has to be provided to a same-sex one, they provide aid for same-sex couples looking to adopt, etc. Hence why their diversity policy is often held up by rights groups as the shining example to follow.
So I just have trouble seeing this as ZOMG EVIL APPLE HATES LGBT PEOPLE rather than "Some dumbass app store reviewer is going to have a REALLY bad day when his/her manager sees they let this one through the approval queue."
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Date: 2010-10-29 07:13 pm (UTC)Nice icon choice, btw.
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Date: 2010-10-29 07:01 pm (UTC)no subject
Date: 2010-10-29 09:58 pm (UTC)She didn't say anything about it having been taken down, just that it's being looked into. I'll give them some feedback on the site tonight whether it's gone or not.
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Date: 2010-10-30 10:37 pm (UTC)no subject
Date: 2010-10-31 01:40 am (UTC)Offical
Date: 2010-10-30 10:26 pm (UTC)Here's glaad's confirmation. Finally.
Re: Offical
Date: 2010-10-30 10:37 pm (UTC)