oh black and decker how you do annoy me
Feb. 9th, 2009 01:50 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
So the filter and the thing that holds the filter in place on Paul's 7.2V rechargeable wet/dry dustbuster vacuum went on walkabout, and Paul bought a entire replacement unit, but of course I hate throwing perfectly good things out that just need parts, so I poked around on Black and Decker's website until I gave up trying to find parts ordering and contacted email costumer service, which kindly sent me back a phone number and a link to a parts-ordering website, the latter of which had been domain-squatted.
Well done.
So I call the phone number, and the first thing the phone answering system does is direct me to a different parts-ordering website, only this one actually works! And it knows the device and lists the parts.
I hate you, Black and Decker.
eta: Anybody local want this? Free? U-haul. Or I can drop it by if I'm already going somewhere. Motor, charger, battery all work fine.
Well done.
So I call the phone number, and the first thing the phone answering system does is direct me to a different parts-ordering website, only this one actually works! And it knows the device and lists the parts.
90508160 WET DEFLECTOR $0.73 In Stock. Limited Quantities 90508842 FOAM FILTER $2.30 In Stock. Limited QuantitiesSo I go "yay!" and add them to my shopping cart where I get:
Subtotal $ 3.03 Shipping $10.50 ------ Total $13.53These vacuums, new, on Amazon, are $20... and I don't even need one. Paul bought a replacement.
I hate you, Black and Decker.
eta: Anybody local want this? Free? U-haul. Or I can drop it by if I'm already going somewhere. Motor, charger, battery all work fine.