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solarbirdThey've delayed DSL install until the 23rd, because they can. So no DSL for us until then. I called to start yelling at people and the first two people I talked to said that they didn't even allow third-party ISPs for residential customers, period. This is, of course, a lie. When I told them that yes they goddamn well do and we have a fucking INSTALL DATE they backed off and said that they just couldn't talk to me about it at all. And they couldn't give me a number for anyone who could, and that I should call Northwest Link (which they kept getting wrong, by the way) and find out who they're talking to and try talking to them.
One of them also tried to get me to set up a new DSL order for Verizon DSL service. Fuckers.
Anyway, I called back the very helpful [Name Withheld] at Northwest Link, who gave me the most likely numbers he had. He also warned me that they have on the order of 20 DSL service lines, that they all maintain their own databases, and that none of them talk to each other. And that the line he'd talk to about it when he had to - he prefers using their ISP web pages - wouldn't talk to me at all, under any circumstances - they'll only talk to ISPs. He also said that it'd be very unlikely that anyone would expedite it, but if they did, I should call him because that'd be neat.
Anyway, the second line he gave me got me through to the very first person to pick up a phone there with a clue already on hand. It was very nice. She actually knew exactly what I was talking about, but said she can't do anything - that you'd have to be the ISP and you'd have to talk to the line that won't talk to customers. However, she did give me one helpful clue: the work should actually be done on Friday, not the 23rd. But if we try it on Friday, we can't complain until the 24th, even if they've done the work but gotten it wrong, becausethey're in league with Cthulhu the work order isn't scheduled to officially complete until the end of the day on the 23rd.
They're just that kind of fuckheaded.
It was funny; I was talking to![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
spazzkat earlier this morning, and said, "I wonder if Verizon used to be GTE?" Dealing with them is a lot like dealing with GTE used to be, with the same sort of gross the-name-brings-no-comfort-to-me-now hog-shoggoth incompetence.
Yep.
It's them.
...
foo.
Oh. Also, the fax machine broke last night, mid-fax. I left it unplugged overnight and when I plugged it in again this morning, it worked just long enough for me to tell the credit report people to try faxing the information over now, and hang up. Then it keeled over and died again, except for this weird chik-chik-chik-chik sound. I think the power supply is b0rked, but I'm not sure. I hate spending money on fax technology; it's stupid and will be dead soon, I hope and pray. But I still need one to deal with tenant applications. Costco run, ho!
One of them also tried to get me to set up a new DSL order for Verizon DSL service. Fuckers.
Anyway, I called back the very helpful [Name Withheld] at Northwest Link, who gave me the most likely numbers he had. He also warned me that they have on the order of 20 DSL service lines, that they all maintain their own databases, and that none of them talk to each other. And that the line he'd talk to about it when he had to - he prefers using their ISP web pages - wouldn't talk to me at all, under any circumstances - they'll only talk to ISPs. He also said that it'd be very unlikely that anyone would expedite it, but if they did, I should call him because that'd be neat.
Anyway, the second line he gave me got me through to the very first person to pick up a phone there with a clue already on hand. It was very nice. She actually knew exactly what I was talking about, but said she can't do anything - that you'd have to be the ISP and you'd have to talk to the line that won't talk to customers. However, she did give me one helpful clue: the work should actually be done on Friday, not the 23rd. But if we try it on Friday, we can't complain until the 24th, even if they've done the work but gotten it wrong, because
They're just that kind of fuckheaded.
It was funny; I was talking to
spazzkat earlier this morning, and said, "I wonder if Verizon used to be GTE?" Dealing with them is a lot like dealing with GTE used to be, with the same sort of gross the-name-brings-no-comfort-to-me-now hog-shoggoth incompetence.Yep.
It's them.
...
foo.
Oh. Also, the fax machine broke last night, mid-fax. I left it unplugged overnight and when I plugged it in again this morning, it worked just long enough for me to tell the credit report people to try faxing the information over now, and hang up. Then it keeled over and died again, except for this weird chik-chik-chik-chik sound. I think the power supply is b0rked, but I'm not sure. I hate spending money on fax technology; it's stupid and will be dead soon, I hope and pray. But I still need one to deal with tenant applications. Costco run, ho!
