Day Six (Or Day Eight, depending upon how you count), Part One

[Thursday, 11am]

It's Thursday 11am.

I got a DM back to my I WANT A TIER 2 CALLBACK messages saying the ticket should be closed because SecurityEdge was turned off and I should contact my local IT for support.

Now it's _actually_ screaming time @comcastbusiness

I don't have anything bitter-funny to add today, I'm just straight up pissed off now. I mean _really_ fucking mad.

No wait, AT&T replying to one of my older complaints about this suggesting we move to them was pretty funny, but only because...

...I got to tell @ATTBusinessCare that we're ditching them from our phones over @ATT bankrolling OANN, the fascist/insurrectionist propaganda channel pretending to be a news network. So that was kind of funny, in a "funny like a stomach pump" way.

So given that the earliest we've got a response from @ComcastBusiness Tier 2 is two days, and given that it's Thursday, and given that they don't call on weekends afaik (could be wrong!) we're looking at Saturday (1 week!) or Monday (9 days! Hey! They hit a 9!) and idek anymore.

Day Six (Or Day Eight, depending upon how you count), Part Two

It's Thursday 3pm.

At 13:26:13 we got one last DNS format error, and then DNS lookups started working.

At 2pm, I got a call from @ComcastBusiness teir 2 support... but to a different number than we've used through this ticket, so we didn't hear it or answer.

But they left a message.

The message was that SecurityEdge had in fact been re-enabled this entire time. She actually disabled it this time, and also checked our routing.

This means that all the lower-tier support people telling us it was off for the last several days were full of shit.

It also means this was a problem _again_ caused by @comcastbusiness, which could've been fixed in ten minutes or less _by_ @comcastbusiness.

But instead: five and a half days.

So now we're back on the Friday Night Countdown.

Will it get re-enabled Friday night, like last time?

I don't know about you, but I'm on pins and needles!

Will we have functional internet this weekend, or will @comcastbusiness break us again through their own actions, and screw with us until Thursday before fixing it?

I! DON'T! KNOW!

Because we haven't got there yet and nobody's been willing to answer that question.

In theory, the person who actually fixed it - I don't have her name in front of me right now, but thank you, tier 2 support woman - is going to call back again to make sure we're up and running.

If she actually calls back - and I hope she does, I want to thank her for not having her head up her ass like so many others, though of course I'll phrase it more nicely - I'll ask her.

Maybe she'll know.