So this happened...
Aug. 25th, 2009 09:17 amSo this happened to our HP 1200 (clickie) yesterday morning. I tried talking to HP about repair services, and this is what happened:
I also don't want to blow the budget on a high-end office printer. Anybody got anything?
So we appear to need a new laser printer. MUST haves: 1. 1200 dpi. 2. Postscript. (let me make it clear: MUST. TALK. POSTSCRIPT. The HP p2035n doesn't.) 3. Ability to handle 176 gsm/65 lb. cover stock. 4. USB connectivity so it can talk to our print server. It does NOT need (but we wouldn't hate on): onboard networking, autoduplexing, colour. I am hearing that HP has let hardware quality become Job 1.1, or maybe Job 3.0 or 5.7, so I'm open to other suggestions.solarbird trolls around for a long time on HP's website trying to find ANYTHING about repair services and finally finds a phone number. No other contact methods allowed. 866 234 1377 <calls>
solarbird oh for the love of FUCK HP DO NOT GIVE ME A PHONE NUMBER ON YOUR WEBSITE THAT IS WRONG. And don't have that phone number point me BACK to the goddamn WEBSITE.
solarbird also gets a number 800 474 6836
solarbird sends openly ** the new number does not give me an option for repair **
solarbird lies to it and tells it that she's checking on a previous repair order status.
solarbird sends openly ** ...and I get a new number. 800 334 5144 **
solarbird sends openly ** matthew reports: no support, no repair options. new unit discounted price in trade-in available, list available by phone only, B&W network-ready 30ppm 1200x1200dpi laserjet p2035n $269.99+taxes incl. shipping and return box for damaged printer fuck you HP. **
I also don't want to blow the budget on a high-end office printer. Anybody got anything?