oh black and decker how you do annoy me

[solarbird]

So the filter and the thing that holds the filter in place on Paul's 7.2V rechargeable wet/dry dustbuster vacuum went on walkabout, and Paul bought a entire replacement unit, but of course I hate throwing perfectly good things out that just need parts, so I poked around on Black and Decker's website until I gave up trying to find parts ordering and contacted email costumer service, which kindly sent me back a phone number and a link to a parts-ordering website, the latter of which had been domain-squatted.

Well done.

So I call the phone number, and the first thing the phone answering system does is direct me to a different parts-ordering website, only this one actually works! And it knows the device and lists the parts.

90508160   WET DEFLECTOR   $0.73  In Stock. Limited Quantities
90508842   FOAM FILTER     $2.30  In Stock. Limited Quantities

So I go "yay!" and add them to my shopping cart where I get:

Subtotal       $ 3.03
Shipping       $10.50
               ------
Total          $13.53

These vacuums, new, on Amazon, are $20... and I don't even need one. Paul bought a replacement.

I hate you, Black and Decker.

eta: Anybody local want this? Free? U-haul. Or I can drop it by if I'm already going somewhere. Motor, charger, battery all work fine.

Comments

[denelian.livejournal.com]

that is... insane.

how much can something like that WEIGH, for the shipping to cost so much?

i hate things like that. i mean, i just got a bunch of books. they were all from second had books stores, and so in general (from the B&N website, so everything is linked and easy to find an all) i would buy a book for a dollar and spend 4 to have it shipped. which is still cheaper than buying the book for 25. BUT, if i go to mail the same book, it costs me about a dollar and a half (and please not, it would be cheaper if i mailed it at book rate, which i don't do i certify EVERYTHING so i can track). so why am i being charged 4 dollars? it's all stupid, and i have come to the conclusion that everyone is underpricing stock to convince people to buy it, and the making their actual profit off of the shipping. and that seems to be very deceitful, a deceptive business practice. i don't know why it's happened. or how to fix it. sigh.