Date: 2017-09-07 10:07 pm (UTC)
jessie_c: Me in my floppy hat (Default)
From: [personal profile] jessie_c
Home Despot hates customers and will not engage in customer service. Ten or so years ago I needed to get some 4 X 4 lumber and have it cut to lengths. I selected my piece of lumber, went over to the cutting area and waited. Then waited some more. Then asked a passing staff member for help. Then waited some more. Then asked another staff member and waited some more. Then asked to speak to the department Manager. And waited. Even longer.

Finally I took my piece of lumber up to the Customer Service desk at the front of the store, asked for a complaint form, wrote down the complaint that I had waited more than an hour to have someone cut the lumber for me, weighted down the complaint form with the 8 ft length of 4 X 4 and walked out.

I have not been back into a Home Despot store since. I make certain to give my business to local, independent hardware stores, because they actually want to do business with me.

Home Desopt does not want you to be their customer.
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